Terms of Service

These Terms of Service ("Terms") govern your access to and use of the website, scholar portal, and consulting services provided by Majuu Scholars Program ("Majuu Scholars," "we," "us," or "our").

By (a) visiting our website at www.majuuscholarsprogram.com, (b) creating a scholar account, (c) signing our program agreement, or (d) making any payment to us, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference.

If you are accessing our services on behalf of another person (such as a minor child), you represent that you have the legal authority to bind that individual to these Terms.

Majuu Scholars Program provides study-abroad consulting services designed to guide students from initial interest through enrollment and arrival at a US university. Our services include, but are not limited to:

The specific scope of services provided to any individual scholar is detailed in the program agreement executed at enrollment. These Terms govern the overall relationship; the program agreement governs specific deliverables.

To use our platform and enroll in our program, you must:

• Be at least 18 years of age, or have the verifiable written consent of a parent or legal guardian
• Have completed or be in the final stage of completing a recognized secondary or tertiary education qualification
• Have the legal right to apply for a US student visa from your country of nationality or residence
• Agree to these Terms and our Privacy Policy
• Provide truthful and accurate information throughout your engagement with us

We reserve the right to decline to provide services to any individual at our sole discretion, including where we believe the applicant does not meet these eligibility requirements or where providing services would be unlawful.

To access the scholar portal, you must create an account using a valid email address and complete the Clerk authentication process. You are responsible for:

• Maintaining the confidentiality of your login credentials
• All activity that occurs under your account
• Notifying us immediately at info@majuuscholarsprogram.com if you suspect unauthorized access to your account
• Keeping your contact information current and accurate

You may not share your account credentials with any other person or permit any other individual to access your scholar portal on your behalf. Each account is personal and non-transferable.

We reserve the right to suspend or terminate accounts that we reasonably believe are being accessed fraudulently or in violation of these Terms.

5.1 Consulting Fees

Our consulting fees are structured in installments as follows:

5.2 Third-Party Fees

The following fees are not paid to Majuu Scholars Program. They are paid directly by the scholar to the relevant government authority. We assist with guidance and verification only:

• US Embassy MRV Visa Fee: USD 185 — paid directly to the US Embassy at the time of visa appointment booking
• SEVIS Fee: USD 350 — paid directly to the US Department of Homeland Security via FMJfee.com

5.3 Refund Policy

The Initial Consultation Fee of USD 320 is non-refundable once your scholar account has been activated and your program assessment has commenced. This reflects the immediate allocation of advisor time and resources upon enrollment.

Refunds of the Second Installment (USD 160) may be considered on a case-by-case basis only where:

• Your visa application was rejected and you have not yet received your I-20 support from us, or
• We are unable to deliver agreed services due to circumstances entirely within our control

To request a refund, contact info@majuuscholarsprogram.com within 30 days of the triggering event. All refund decisions are final.

5.4 Payment Methods

We accept payments via bank transfer, M-Pesa, and other methods detailed in your program agreement. All fees are quoted in US Dollars (USD). We are not responsible for exchange rate fluctuations, bank charges, or transfer fees applied by your financial institution.

Majuu Scholars Program provides consulting, guidance, and application support services. We do not guarantee, represent, or warrant any of the following outcomes:

• Admission to any university or academic program
• Approval of a US student visa (F-1 or otherwise)
• Receipt or maintenance of a SEVIS record
• Specific IELTS or other examination scores
• Scholarship or financial aid awards
• Specific timelines for any stage of the application process

University admissions decisions are made solely by the relevant institution based on their own criteria. Visa decisions are made solely by US Consular Officers at the relevant embassy or consulate. These decisions are outside our control and we have no influence over them.

Our role is to maximize your application quality and preparation. A well-prepared application does not guarantee a favorable outcome. Engaging our services does not create an expectation of, or contractual obligation to deliver, any specific academic or immigration outcome.

Any testimonials, success stories, or outcome statistics shared on our website or marketing materials reflect the experiences of specific individuals and are not guarantees of similar results.

Our ability to effectively support you depends on your active participation and cooperation. By engaging our services, you agree to:

• Provide accurate information: All information you provide — including academic records, personal details, financial information, and immigration history — must be truthful, accurate, and complete. Providing false or misleading information is grounds for immediate termination of services without refund and may have serious legal and immigration consequences.
• Respond promptly: Timely response to advisor requests, stage requirements, and document submission deadlines is essential. Delays caused by your inaction may result in missed application windows, for which Majuu Scholars Program accepts no liability.
• Complete required stages: Our program is structured into 26 sequential stages. You are responsible for completing each stage within reasonable timeframes agreed with your advisor.
• Pay fees on time: Failure to pay installments by agreed deadlines may result in suspension of services.
• Comply with applicable laws: You must ensure all documents you provide are genuine and obtained lawfully. You must comply with all applicable US immigration requirements throughout your visa application and period of study.
• Maintain respectful conduct: You agree to treat all Majuu Scholars staff with professional courtesy. Harassment, abuse, or threats directed at any staff member will result in immediate termination of your engagement.

By uploading documents to our platform, you represent and warrant that:

• You are the rightful owner of all documents submitted
• All documents are genuine, unaltered, and accurately represent the underlying facts
• You have the right to share said documents with us and, where applicable, with third-party institutions
• No document submitted contains malware, viruses, or harmful code

Submission of fraudulent documents — including forged transcripts, altered bank statements, or false identity documents — is a serious criminal offence under the laws of both the United States and Kenya. It will result in immediate termination of our services, forfeiture of all fees paid, and may be reported to the relevant law enforcement and immigration authorities.

We reserve the right to verify the authenticity of any document you submit. Where we have reasonable grounds to believe a document is fraudulent, we are not obligated to proceed with your application and will not provide a refund.

You agree not to use our platform or services to:

• Submit or share fraudulent, forged, or misrepresentative documents or information
• Impersonate any person or entity, or misrepresent your identity or affiliation
• Attempt to gain unauthorized access to the accounts or data of other users
• Engage in any activity that disrupts, damages, or interferes with our platform
• Reverse engineer, decompile, or copy any part of our software or proprietary systems
• Use our platform for any unlawful purpose or in violation of any applicable regulation
• Harass, threaten, or abuse any staff member or other user of our services
• Attempt to circumvent our fee structure or payment obligations
• Share your account access with third parties who offer to "assist" with your application without our knowledge

Violation of any of the above may result in immediate termination of your account and services, without refund, and may expose you to legal liability.

All content on our website and within our platform — including text, graphics, logos, stage content, advisor feedback templates, SOP guidance frameworks, and software — is the exclusive property of Majuu Scholars Program or our licensors, protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to:

• Access and use our platform solely for your personal study-abroad application process
• Download documents and resources specifically provided to you by your advisor

You may not:

• Reproduce, distribute, or publicly display our content without prior written permission
• Use our brand name, logo, or trademark in any context without express authorization
• Create derivative works based on our proprietary processes or materials
• Share access to our platform materials with third parties not enrolled in our program

Your own documents and data remain your property. By uploading materials to our platform, you grant us a limited license to store, process, and share those materials solely for the purposes of delivering our services to you.

Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal data, including the sensitive documents you upload to our platform.

We take the security of your personal and financial documents extremely seriously. Access to your uploaded documents is restricted to you and your assigned advisor. Please review our Privacy Policy for full details.

OUR PLATFORM AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED.

To the fullest extent permitted by applicable law, we disclaim all warranties, including:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties that our platform will be uninterrupted, error-free, or free of harmful components
• Warranties regarding the accuracy or completeness of any content on our website
• Warranties regarding the outcome of any visa or university application process

We do not warrant that the information we provide — including visa requirements, university admission standards, or IELTS score thresholds — will be current or accurate at all times, as these requirements are set by third parties and subject to change without notice.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, MAJUU SCHOLARS PROGRAM, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND ADVISORS SHALL NOT BE LIABLE FOR ANY:

• Indirect, incidental, consequential, or punitive damages
• Loss of profits, revenue, data, or business opportunity
• Damages arising from visa rejection, university rejection, or any government decision
• Damages arising from your failure to meet application deadlines or fulfill your obligations
• Damages arising from unauthorized access to your account through no fault of our own

In no event shall our total aggregate liability to you for all claims arising out of or relating to these Terms or our services exceed the total consulting fees you have paid us in the six (6) months immediately preceding the event giving rise to the claim.

Some jurisdictions do not permit the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, our liability shall be limited to the greatest extent permitted by law.

You agree to indemnify, defend, and hold harmless Majuu Scholars Program, its officers, directors, employees, advisors, and agents from and against any claims, liabilities, damages, losses, penalties, and expenses — including reasonable legal fees — arising out of or related to:

• Your breach of any provision of these Terms
• Your submission of fraudulent, forged, or misrepresentative documents
• Your violation of any applicable law or regulation
• Any claim by a third party arising from your use of our services
• Any content or materials you upload to our platform

15.1 Termination by You

You may terminate your engagement with us at any time by providing written notice to info@majuuscholarsprogram.com. Termination does not entitle you to a refund of fees already paid, except as provided in Section 5.3 (Refund Policy).

15.2 Termination by Us

We reserve the right to suspend or terminate your account and services, with or without prior notice, if:

• You breach any provision of these Terms
• You provide fraudulent or misrepresentative information or documents
• You fail to pay applicable fees after reasonable notice
• We determine in good faith that continuing to provide services would be unlawful
• You engage in conduct that is abusive, threatening, or harmful toward our staff

15.3 Effect of Termination

Upon termination: (a) your access to the scholar portal will be deactivated; (b) we will cease providing consulting services; (c) we will retain your data as required by law and our Privacy Policy; (d) any outstanding fees remain payable; and (e) all provisions of these Terms that by their nature survive termination shall continue to apply, including Sections 6, 10, 13, 14, and 16.

16.1 Governing Law

These Terms and any dispute arising out of or relating to them or our services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, United States of America, without regard to its conflict of laws provisions.

16.2 Dispute Resolution

Before initiating any formal legal proceeding, you agree to contact us at info@majuuscholarsprogram.com and allow us 30 days to attempt to resolve the dispute informally and in good faith.

If the dispute cannot be resolved informally, either party may submit the matter to binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in English, with the seat of arbitration in Washington County, Pennsylvania, USA. The arbitrator's decision shall be final and binding.

16.3 Class Action Waiver

YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

16.4 Jurisdiction

For matters not subject to arbitration, you irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Washington County, Pennsylvania.

We reserve the right to modify these Terms at any time. When we make material changes, we will:

• Update the "Last updated" date at the top of this page
• Notify active scholars via email to their registered address at least 14 days before the changes take effect
• Display a prominent notice within the scholar portal

Your continued use of our platform or services after the effective date of the amended Terms constitutes your acceptance of the changes. If you do not agree to the new Terms, you must stop using our services before the effective date.

For minor changes that do not materially affect your rights (such as typographical corrections or clarifications), we may update the Terms without advance notice.

For any questions, concerns, or notices relating to these Terms of Service, please contact us through the following channels:

These Terms, together with our Privacy Policy and any executed program agreement, constitute the entire agreement between you and Majuu Scholars Program with respect to the subject matter herein, and supersede all prior communications, representations, and agreements.